Investigation Officers (12 month fixed term and permanent contracts)
We help to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards, and take action when they’re not met.
Our Fitness to Practise directorate is responsible for reviewing and investigating concerns about doctors. As part of that remit, we’re looking for Investigation Officers to help our Investigation team examine complaints, allegations of misconduct and other concerns that call a doctor’s fitness to practise into question.
It’s an office based role, and you’ll liaise with doctors, healthcare organisations and members of the public to gather evidence before passing the case on for a decision. You’ll work within strict legal and regulatory frameworks and there are always plenty of cases to handle as it’s a very busy, fast paced environment. All your cases will be time-targeted, so you’ll need to have a meticulous, methodical approach to caseload management. We’re looking for people who have experience in complex casework, possess strong written and analytical skills, and have the ability to deal with people politely and assertively.
The work can involve dealing with emotive situations, so you’ll need the ability to empathise, build rapport and remain calm and courteous in difficult situations.
In return you’ll benefit from being part of an organisation that’s genuinely committed to its people. We offer an attractive salary and benefits package including the opportunity to work flexibly and from home at least one day a week for most roles, as well as a generous annual leave allowance (with the option to buy or sell leave), a defined contribution pension scheme, health screens and exclusive discounts.
The start date for successful applicants will be 20 April 2020, and you will be required to attend a 3 week initial induction starting on this date.
We value diversity and have made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We’re a charity registered in England and Wales (1089278) and Scotland (SC037750).