Enquiry Officer (Standards and Ethics)
The General Medical Council (GMC) helps to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards, and take action when they are not met.
The Standards Enquiries Officer will have oversight of the Standards & Ethics Team's enquiry service. As well as managing the day to day working of the service, the post holder will be responsible for continuing improvement of the service. This will include building on existing work to improve the handling and flow of enquiries, enhancing our quality assurance procedures and creating a resource library to capture and share team knowledge and expertise.
The successful candidate will have relevant experience in a customer advice and/or consumer/patient complaints handling service, preferably related to health, social care or legal matters. You will also have experience of case work or correspondence handling, preferably involving the use of published guidance or standards to answer individual enquiries.
In return, you’ll benefit from being part of an organisation that is genuinely committed to its people. Within our friendly environment, you will have access to a range of learning and development opportunities designed to support your ongoing progression. We offer an attractive salary and benefits package to find out more please click here https://jobs.gmc-uk.org/why-join-us.html
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination.
We strongly believe that diversity of background and experience contributes to a broader collective perspective that will consistently lead to us being a better regulator. We are working hard to increase the diversity of our staff, and also the diversity of those we work with wherever we can and we would actively encourage applicants from diverse backgrounds to apply.