IS Service Desk Engineer (GMC3273)

IS Service Desk Engineer

This is a fantastic opportunity to work within the IS Operations team as an IS Service Desk Engineer working in a continually changing and fast-paced environment.  You will be dealing with a broad variety of technical issues and interfacing directly to customers including VIPs.

The GMC helps to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards, and take action when they are not met. 

The IS Service Desk team is the first line of contact for GMC staff (over 1400 based in several offices in the UK) and external parties for IT issues.  You will also be dealing with a plethora of suppliers.

This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products.

We are seeking a technical support professional whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and requests within SLA. The position will require you to work closely with all the IS department in all levels of technical support and engineering.

Desirable skills are – Windows 10, Office 365, Exchange, Skype for Business, Microsoft applications, Apple Mac and iPad, Telephony, Video Conferencing (Polycom), SCCM, Airwatch MDM, ITIL Foundation or equivalent experience.

A great company to work for, we can offer you good opportunities to develop your skills and career. To find out more about the benefits of working with us please click here.

We strongly believe that diversity of background and experience contributes to a broader collective perspective that will consistently lead to us being a better regulator. We are working hard to increase the diversity of our staff, and also the diversity of those we work with wherever we can and we would actively encourage applicants from diverse backgrounds to apply.

The GMC is a charity registered in England and Wales (1089278) and Scotland.

This role will also include an on-call allowance.

Directorate
Resources and Quality Assurance
Job function
Information Systems
Location
Manchester
Level
5
Salary
24,197 to 32,308
Contract
Permanent
Closing date
Midnight Sunday 14 April 2019. Late applications will not be accepted. Please note that this vacancy may close earlier if a suitable candidate is appointed.
Assessment date
Interviews and Assessments will take place through March and April 2019.
Job reference
GMC3273